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Customer Service Team Manager


Customer Service Team Manager - Thornbury - Circa £29,000 pa

Do you have experience of managing a diverse team, in a multi-channel customer service department?

Are you looking for your next challenge, where you will be supported to grow and develop further?

Do you want to work for a global market leading manufacturer?

Then this opportunity might just be what you have been looking for......

Scope of the role:

Reporting to the Customer Service Centre Manager you will be responsible for managing a developing the telephone teams (headcount of 20), to ensure the provision of excellent and continually improving customer service.

Knowledge/Experience required for Position:

*Experience of managing and motivating diverse teams in a multi-channel customer service environment
*Demonstrable , telephony based customer service experience.
*Ability to organise, prioritise, deliver results and make decisions under pressure in a fast paced environment.
*Excellent communication and influencing skills, able to positively address escalations and complaints
*Exceptionally strong customer focus and customer service attitude
*IT literate, competent with Microsoft Office and also learning new systems


*25 days plus 8 Bank Holidays
*Onsite free parking
*Onsite subsidised canteen
*Pension Scheme - Enhanced employer contribution 3% up to 2 years and then increased to 4%
*Costco Membership
*Special rate for health care plan. Membership includes a variety of benefits including dental care
*Childcare vouchers
*Discounted gym membership

Customer Service Team Manager - Thornbury - Circa £29,000 pa

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Skills and experience

Multi-Channel Customer Service Manager, Telephony Customer Services, Management Team Leader

About Acorn Recruitment

Acorn Recruitment

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

Bristol, England, United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.


  • Salary
    £29,000 to £31,000 per year
  • Benefits
    pension, parking, healthcare etc
  • Location
  • Company
    Acorn Recruitment
  • Posted By
    Ms Christina Harris
  • Date Posted
  • Application Closing
  • Start Date
  • Job ID
  • Employer Reference
  • Job Functions
    Customer Service
    General Business
  • Industries
    Business Supplies and Equipment
    Executive Office
    Professional Training & Coaching
  • Home Working Possible?

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