As an integral part of our team, you will provide a high level of administrative support to the Directors, Surveyors, Operations and Marketing Manager and colleagues in an effective and efficient manner.

Our work is service led necessitating the ability to work under pressure when required. You are required to deliver first-rate customer service skills both on the telephone and face to face including engaging with and maintaining our relationships with Estate Agents, Solicitors, Lenders and Panel Appointments.

Main Duties and Responsibilities
* Enquiries and Queries - Dealing with and /or directing client enquiries and queries.
* Appointments - Arrange Surveys, manage diaries and provide surveyors with the appropriate
documentation for appointments.
* Typing - Audio Type detailed, sometimes very large surveys and reports accurately.
* Issuing Reports - The surveyors will check all reports before signing them off ready for the administration team to 'package', however, you will be required to check for any obvious mistake and ensure the reports are presentable. You then ensure that any additional
documents required are attached to the report before sending to the client.
* Invoicing - No accounts training is required, however, attention to detail is very important.
* Scanning and Electronic Filing - All current work is now stored electronically. It will be
your responsibility to scan and allocate any paper documents to jobs. You will also be
responsible for scanning old non-electronic files.
* Post - To reduce our effect on the Environment, we try wherever possible to only send
documents electronically but where hardcopies are required, you will be responsible for
franking and taking franked post to the allocated drop-off point.
* General Duties - You will be required to assist with the watering of plants, purchasing of
general supplies, disposing of waste toners etc.

* Audio typing to a minimum of 65 wpm with a high level of accuracy. Typing test at interview.
* Previous administrative experience working in a busy office environment.
Experience using Microsoft Office, email, and internet.
* Practical and Intellectual Skills (including any specialist knowledge)
* Exceptional Customer Service skills.
* Ability to maintain administrative and office systems.
* Excellent organisational and multi-tasking skills, with the ability to react quickly to changing demands and priorities.
* Self-motivated with the ability to work autonomously and as a team player.
* Understanding of confidential issues and GDPR.
* Accuracy with attention to detail.
* Numerate.

Interested? Please contact Alex from Acorn Recruitment Truro branch,

Acorn Recruitment acts as an employment agency for permanent recruitment.

Applying For This Position
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Skills and experience

admin, administration, administrative, document, documentation, controller, documents, database, office, office support, support

About Acorn Recruitment

Acorn Recruitment

The award-winning Acorn Group is one of the UK's leading recruitment and training companies.

On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).

These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.

Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.

Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.

Truro, England, United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.


  • Salary
    £19,500 to £21,000 per year
  • Location
  • Company
    Acorn Recruitment
  • Posted By
    Ms Christina Harris
  • Date Posted
  • Application Closing
  • Start Date
  • Job ID
  • Employer Reference
  • Job Functions
  • Industries
    Executive Office
  • Home Working Possible?

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